Move-In / Move-Out Cleaning

Cancellation Policy

Lighthouse Cleaning LLC is dedicated to providing high-quality residential and commercial cleaning services across Warwick, RI, and surrounding communities. Access to Property To perform our services effectively, clients must provide safe access to the designated property at the scheduled time. This includes providing keys, entry codes, gate instructions, or ensuring a responsible adult is present to grant entry. If our cleaning team is unable to access the property within 20 minutes of arrival, we reserve the right to cancel the appointment and charge a lockout fee up to the full amount of the service. Cancellations & Rescheduling We understand that schedules change. To avoid penalty, please notify us of any cancellations or rescheduling requests at least 24 hours prior to your scheduled appointment. Cancellations made less than 24 hours before the appointment may be subject to a late cancellation fee. Payment Terms Payment is due upon completion of services unless prior billing arrangements have been formally established. We accept credit cards and standard electronic payments processed securely through our website (Powered and secured by Wix). By providing your payment information, you authorize us to charge your selected payment method for all services rendered, including any late cancellation, lockout, or additional service fees. Safety, Hazards, & Liability Our teams are highly trained, but the safety of our staff and your property is paramount: Chemical/Biological Hazards: We do not handle mold remediation, hoarding cleanup, or hazardous bodily fluids unless explicitly contracted under a specialized service agreement. Valuables & Fragile Items: Clients are requested to secure highly fragile items, irreplaceable valuables, cash, or jewelry prior to our arrival. Lighthouse Cleaning is not liable for damage to items that are already unstable, broken, or improperly secured. Accidental Damage: In the rare event of accidental damage caused by our staff, Lighthouse Cleaning must be notified within 24 hours of service completion. We are fully insured, and verified claims will be resolved in accordance with our insurance provider's policies. Refund & Satisfaction Policy We stand by our commitment to quality and customer satisfaction. If you are unsatisfied with any area of your cleaning, please contact us at contact@lighthousecleaning.biz within 24 hours. We do not issue cash refunds.

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