Privacy Policy

Lighthouse Cleaning LLC owns and operates www.lighthousecleaning.biz. We provide professional cleaning services and are deeply committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). We may collect this data in the following ways:

Information You Voluntarily Provide:
- Contact Details: Full name, home address, billing address, email address, and phone number.
- Property Information: Square footage of your home, number of rooms, presence of pets, and specific cleaning preferences.
- Access Credentials: Home entry instructions, gate codes, or key lockbox combinations (provided only upon booking).
- Payment Information: Credit card or financial details processed securely via our third-party merchant processor (we do not store full payment card details on our servers).
Information Collected Automatically:
- Technical Data: Your IP address, browser type, operating system, and the specific pages you visit on our website.
- Cookies and Tracking: We use standard cookies to improve your website browsing experience and track basic site traffic.

How We Use Your Information

We use the information we collect from you to run our daily operations and provide our services safely, including:

Scheduling, managing, and performing cleaning services at your property.
Providing accurate service quotes based on your property details.
Processing payments and sending receipts.
Sending text reminders, schedule changes, or promotional offers (you may opt-out at any time).
Responding to customer service inquiries or feedback.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with external entities under the following circumstances:

Service Providers: We may share your data with trusted vendors who perform operational support for us, such as payment processors, booking software platforms, or SMS text notification systems.
Our Field Staff: Relevant cleaning teams are provided with your name, address, property details, and entry notes to complete their assignments.
Legal Requirements: We may disclose your information if required by law, subpoena, or to protect the safety and property of our business and clients.

Data Security

The security of your home access codes and personal data is a top priority for us. We implement industry-standard physical, digital, and managerial security measures to shield your data from unauthorized access or disclosure. However, please note that no digital storage method or internet transmission is completely flawless, and we cannot guarantee absolute absolute security.

5. Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal information, which may include:

Access & Correction: The right to request copies of your data or ask us to fix incorrect details.
Deletion: The right to request that we erase your personal records from our databases.
Opt-Out: The right to immediately unsubscribe from marketing text messages or emails by clicking the "unsubscribe" link or replying "STOP".

Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will feature a revised "Effective Date" at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information.