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Refund Policy

Lighthouse Cleaning LLC is dedicated to providing high-quality residential and commercial cleaning services across Warwick, RI, and surrounding communities. We want you to be completely satisfied with our work. Because cleaning is a highly personalized, subjective service, we have established this Refund Policy to clearly outline our procedures for handling client concerns.

 

 

Our 100% Satisfaction Guarantee

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We do not issue cash refunds, chargebacks, or credits for completed cleaning services. Instead, we offer a 100% Satisfaction Guarantee. If any area of your home or business was not cleaned to your expectations or missed entirely, we will gladly return to re-clean those specific areas at no additional charge to you.

 

 

Reporting a Claim

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To activate our Satisfaction Guarantee, you must report the issue within 24 hours of the completion of your service:

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Please provide clear details and, if possible, photographic evidence of the areas that require attention. Complaints received after the 24-hour window has closed will not be eligible for a complimentary re-clean, as properties naturally accumulate new dust and debris during daily use.

 

 

Re-Cleaning Windows and Access

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Once a valid claim is submitted within 24 hours, we will make every effort to schedule a re-clean team to return to your property within 48 hours. The client must cooperate to provide our team with access to the property at the scheduled re-clean time. If access is denied, or if our team is locked out during the scheduled re-clean window, the guarantee is voided.

 

 

Exceptions to the Guarantee

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Our Satisfaction Guarantee and re-clean policy do not apply under the following circumstances:

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  • Pre-Existing Conditions: Properties with severe pre-existing damage, mold, heavy hoarding, or structural decay that prevents standard cleaning methods from being safe or effective.

  • Client Instructions: Incidents where our team advised you that an area could not be fully cleaned without causing damage, and you instructed them to attempt it or skip it.

  • Utility Outages: Utilities (electricity, running hot/cold water, or climate control) were non-functional or shut off during the cleaning appointment.

  • Active Interference: Other contractors, movers, or residents were actively working in or moving through the property while our team was trying to clean. 

  • Personal Items: We are not responsible to move personal items in "common" areas to avoid risk of damage or personal loss. Personal items in "common" areas may prohibit the level of cleanliness that can be achived.

 

 

Cancellations, Deposits, and Lockout Fees

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  • Cancellation Notice: If you need to cancel or reschedule your cleaning appointment, you must notify us at least 24 hours in advance.

  • Late Cancellations: Cancellations or rescheduling requests made less than 24 hours before your scheduled appointment may result in a non-refundable late cancellation fee.

  • Lockout Fees: If our cleaning team arrives at your property and cannot gain entry within 20 minutes (due to incorrect keypad codes, unreturned keys, or locked gates), the appointment will be cancelled, and a lockout fee up to the full price of the service will be charged to the card on file.

 

 

Contact Us

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If you have any questions about our Refund Policy or need to file a quality claim, please contact us immediately:

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